Cookie Inquiry
Welcome to Our Cookie Inquiry Page!
We’re thrilled to help make your event or personal celebration even sweeter with our custom cookies! To ensure we create the perfect cookies for you, please provide the following details when submitting your order inquiry.
What We Need to Know
Type of Cookies
Please specify what you’re looking for in your order. While we offer a wide variety of signature and custom flavors, including customer favorites like Chunk-N-Chip, Honey Flower and Monster Munch, we are always open to creating something unique just for you. Even if you don’t see your desired flavor listed, we’re happy to make it happen. Let us know your vision, and we’ll work together to bring it to life!
Quantity
Indicate the number of cookies you need. We can start with a minimum of one dozen and scale up to accommodate larger events, gatherings, or corporate orders.
For larger orders: Additional preparation and lead time may be required to ensure everything is baked and packaged to perfection.
Customization
If you’re looking for specific designs, themes, or decorations, please include detailed descriptions or reference images in your inquiry.
Our goal is to deliver exactly what you’re looking for while incorporating creative freedom to craft something that may exceed even your expectations. The level of customization can affect production time and pricing, so be as specific as possible to avoid delays.
Pickup & Delivery
Pickup Address: The address will be provided the day prior to pick up. We are located near Fair Oaks Ranch, TX (78015).
Pickup Times: Please ensure you arrive within your scheduled time to avoid delays.
Delivery: Available for orders over $250, with an additional cost based on mileage. Smaller orders must be picked up at our designated location.
How to Submit Your Inquiry:
Please fill out the form below to submit your inquiry. Once we receive your inquiry, we’ll review it and respond within 24-48 hours to confirm your order, discuss details, and finalize pricing.
Important Notes
Lead Time: Orders require a minimum notice of 5 days notice for classic cookies and 2 weeks for custom decorated sugar cookies. Please note this is subject to our current schedule availability. Larger orders or extensive customizations may require additional time. We always recommend submitting your inquiry as soon as you’re considering placing an order, especially for larger events or highly customized designs. The earlier you inquire, the better we can ensure availability and meet your needs.
Expidited/ Rush Orders: We understand that sometimes you may need your treats sooner. For orders needed on shorter notice than our standard lead times, we offer a rush order service subject to our current schedule availability. A rush fee will be applied to expedite your order. This fee varies based on the complexity and size of the order and the required turnaround time. If you require a rush order, please contact us directly (512) 815-3981 to discuss your needs. We will do our best to accommodate your request and will inform you of any applicable rush fees at that time.
Deposit Policy: A deposit is required for all orders to secure your spot on our schedule. For larger or highly customized orders, the deposit amount may vary based on the complexity and size of your order.
Cancellations: Canceling an order is allowed with a minimum of 7 days’ notice prior to the scheduled pickup or delivery date. However, if you choose to cancel your order, your deposit will not be reimbursed but will be saved as a credit that will be applied to any future orders with us. For orders that are not picked up or for clients who fail to respond after the order is completed (even after payment), the order will be forfeited, and no refund or store credit will be issued.
Health & Allergy Disclaimer:
This food is made in a home kitchen that is not inspected by the Texas Department of State Health Services or any local health department. Please note that we are not a nut-free or allergen-free home, and while we take every precaution to avoid cross-contamination, we cannot guarantee the absence of allergens. If you have severe allergies, we recommend ordering with caution.